Frequently Asked Questions
Everything you need to know about our ethical approach and high-quality essentials.
What is Radical Transparency?
Radical Transparency is our commitment to sharing the true cost of every product we make, from materials and labor to transportation, as well as information about the ethical factories where they are produced.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. Express shipping options are available at checkout if you need your essentials sooner.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the ship date. Please note that a small return shipping fee may apply depending on your location.
How do I care for my Everlane Grade-A Cashmere?
To maintain the quality of your cashmere, we recommend hand washing in cold water with a mild detergent and laying it flat to dry. Avoid hanging cashmere to prevent stretching.
Do you offer international shipping?
Yes, we ship to over 60 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at the time of checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.